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CS Conversations with Whitnee
Welcome to CS Conversations, where we dive deep into the world of Customer Support , Customer Service and CX. Join us as we explore the latest trends and strategies in Customer Experience, with expert insights and practical tips shared in every episode. Elevate your Customer Experience game and stay ahead of the curve by tuning in now!
Podcasting since 2024 • 8 episodes
CS Conversations with Whitnee
Latest Episodes
Building a Customer Experience Program From the Ground Up With Mike Gomes
Customer Experience Program From the Ground Up With Mike Gomes," 1. **Introduction to the Podcast and Guest** - Host introduces the podcast "CS Conversations" - Overview of the podcast’s focus on c...
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Season 1
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Episode 8
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33:06
Engaging, Retaining and Growing A Remote Workforce with Shautnel Lizzarazo
Mastering Remote Workforce Management: Insights from Shauntel Lizzarazo on CS ConversationsIn the latest captivating episode of CS Conversations titled "Engaging, Retaining and Growing A Remote Workforce with Shauntel Lizzarazo," ...
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Season 1
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Episode 7
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35:59
Making Everyone the Acting Chief Experience Officer With Brittany Hodak of Creating Super Fans
Brittany is the author of Creating Superfans: How To Turn Your Customers Into Lifelong Advocates.The book has sold tens of thousands of copies in the United States and has been translated into foreign languages for international release....
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Season 1
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Episode 6
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25:20
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CHIT CHAT: HOW TO TELL REAL FROM FAKE NEXT GEN AI VENDORS
- Explanation of the segment's purpose as a quick insights and timely topics session- Discussion on the topic of distinguishing real versus fake next gen AI vendors- Personal experience shared regarding a practical approach to evalu...
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Season 1
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Episode 5
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2:28
Starting A Contact Center From The Ground Up with Corey Savory from Traeger Grills
Corey's story is one of stepping into challenges and transforming them into opportunities for innovation and growth. As Corey started her role at Traeger, she found herself in an environment ripe for technological revitalization. Tasked with ov...
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Season 1
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Episode 2
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29:58
