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CS Conversations with Whitnee
Welcome to CS Conversations, where we dive deep into the world of Customer Support , Customer Service and CX. Join us as we explore the latest trends and strategies in Customer Experience, with expert insights and practical tips shared in every episode. Elevate your Customer Experience game and stay ahead of the curve by tuning in now!
Episodes
8 episodes
Building a Customer Experience Program From the Ground Up With Mike Gomes
Customer Experience Program From the Ground Up With Mike Gomes," 1. **Introduction to the Podcast and Guest** - Host introduces the podcast "CS Conversations" - Overview of the podcast’s focus on c...
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Season 1
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Episode 8
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33:06
Engaging, Retaining and Growing A Remote Workforce with Shautnel Lizzarazo
Mastering Remote Workforce Management: Insights from Shauntel Lizzarazo on CS ConversationsIn the latest captivating episode of CS Conversations titled "Engaging, Retaining and Growing A Remote Workforce with Shauntel Lizzarazo," ...
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Season 1
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Episode 7
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35:59
Making Everyone the Acting Chief Experience Officer With Brittany Hodak of Creating Super Fans
Brittany is the author of Creating Superfans: How To Turn Your Customers Into Lifelong Advocates.The book has sold tens of thousands of copies in the United States and has been translated into foreign languages for international release....
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Season 1
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Episode 6
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25:20
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CHIT CHAT: HOW TO TELL REAL FROM FAKE NEXT GEN AI VENDORS
- Explanation of the segment's purpose as a quick insights and timely topics session- Discussion on the topic of distinguishing real versus fake next gen AI vendors- Personal experience shared regarding a practical approach to evalu...
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Season 1
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Episode 5
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2:28
Starting A Contact Center From The Ground Up with Corey Savory from Traeger Grills
Corey's story is one of stepping into challenges and transforming them into opportunities for innovation and growth. As Corey started her role at Traeger, she found herself in an environment ripe for technological revitalization. Tasked with ov...
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Season 1
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Episode 2
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29:58
The Importance of Partnership Between Product and CS teams with Mike Stromer of Brooklyn Digital Ventures and former CPO JetBlue
Mike Stromer's professional journey is a testament to his dedication to enhancing customer experience through the seamless integration of digital platforms. With a solid career spanning over two decades, Mike has channeled his expertise mainly ...
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Season 1
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Episode 4
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29:29
How To Successfully Build Internal Partnerships with Jason Farrington former Google
In the narrative of Jason Farrington's professional life, moments of tension and conflict have been the heralds of growth and collaboration. Jason reveals his methodical approach when cross-functional challenges arise, starting with the acknowl...
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Season 1
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Episode 3
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27:07
How To Improve CX Through Customer Empowerment with Danny Cox of Breeze Airways
Danny Cox is an innovative leader at Breeze Airways, a youthful airline with the ambitious goal of invigorating travel in underserved markets. With an adept focus on connecting secondary markets or linking secondary with primary ones, Danny dri...
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Season 1
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Episode 1
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35:36
